Return, Refund, and Order Cancellation Policy

Cancellations must be made within 24 hours of order placement.
Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hour window.

Our policy lasts 15 days. If 15 days have gone by since your purchase was delivered, we unfortunately can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your item if this is the case.

If you have an issue with your shipment, use your tracking number through the carrier's website to see the most up to date status of your shipment.

If there is an issue with delivery or you need more information than your tracking number shows, please contact the carrier directly for more detailed information. We as senders have access to the same information as you and can only go off of what the tracking information shows. The carrier will be more likely to provide additional information to the recipient as opposed to the sender.

Orders showing as delivered will not be refunded or re-sent without a proper return according to the return policy. If your order is showing as delivered, however your package is not there; please exhaust every effort to locate your package including but not limited to asking others living in your household, or neighbors if they have your package. Look in places around your house where the carrier may have left the package even if it's not the normal drop-off location.

Please contact the carrier directly for more specific details regarding the delivery of your package as they can provide details the sender does not have access to. If you believe theft has occurred, then please contact your local law enforcement authority.

Please be advised that once an order is dropped off to the carrier, it is out of the hands and control of the sender.